Refund and Returns Policy

Refund and Cancellation Policy

Last updated: July 30, 2026

Overview

This Refund and Cancellation Policy applies to web hosting, WordPress hosting, VPS hosting, domain names, SSL certificates, business email, website migration, software licences, and other digital services purchased from GPTServers Limited.

Because our products are digital services, no physical goods need to be returned.

30-Day Money-Back Guarantee

Eligible first-time web hosting purchases are covered by a 30-day money-back guarantee.

To request a refund, you must contact us within 30 calendar days of the original service activation date. The guarantee applies only to the hosting fee paid for the initial eligible hosting plan.

The 30-day guarantee does not restart when a service is renewed, upgraded, downgraded, transferred, or replaced.

Services Eligible for a Refund

A refund may be approved when:

You cancel an eligible hosting plan within 30 days of its initial activation.
We are unable to activate or provide the service you purchased.
You were charged more than once for the same order.
The service supplied differs materially from the service advertised or ordered.
A refund is otherwise required under applicable consumer-protection law.

Refund eligibility may depend on the type of service purchased and whether third-party costs have already been incurred.

Non-Refundable Services and Charges

Unless required by applicable law, the following are generally non-refundable once registered, activated, provisioned, or delivered:

Domain-name registrations, renewals, transfers, restorations, and redemption fees.
SSL certificates.
Software licences and paid control-panel licences.
VPS, cloud-server, and dedicated-server services after provisioning.
Business email services after activation.
Website design, development, management, and maintenance services after work has begun.
Completed website migration, configuration, installation, or technical-support services.
Setup fees, administrative charges, and third-party processing fees.
Add-ons or third-party services purchased on the customer’s behalf.
Account credit, promotional credit, bonuses, or free services.
Renewal payments for services that were not cancelled before the renewal date.
Cryptocurrency payments where a refund cannot be processed through the original payment channel.

Third-party charges already paid by GPTServers Limited may be deducted from any approved refund.

Free Trials and Promotional Offers

No refund is available for a service received entirely free of charge.

Our 30-day free-hosting promotion allows eligible customers to use the qualifying hosting service during the promotional period without paying the hosting fee. Domain registration and optional add-ons are charged separately and are not included in the free-hosting offer.

If you do not want to continue after the free period, you must cancel before the first paid renewal date. Any paid renewal is subject to this policy.

Promotional offers, coupon discounts, and account credits have no cash value and cannot be exchanged for money.

Service Renewals

Most hosting services renew automatically unless automatic renewal is disabled or the service is cancelled before its renewal date.

Customers are responsible for reviewing their invoices and renewal dates. A renewal reminder does not replace the customer’s responsibility to cancel an unwanted service before renewal.

If you believe a renewal payment was made in error, contact us immediately. We will review the request based on whether the renewed service has already been used, renewed with a third-party provider, or provisioned for the new billing period.

Turning off automatic renewal does not immediately terminate an active service. The service will normally remain available until the end of the paid billing period.

Cancellations

Cancellation requests must be submitted through your GPTServers client account or by contacting our support team.

A service is not considered cancelled until the cancellation request has been successfully submitted and confirmed.

Cancelling a service does not automatically create a refund. Refund requests are assessed separately under this policy.

Before cancellation, you are responsible for downloading and safely storing your website files, databases, emails, backups, and other account data. Data associated with a cancelled or terminated service may be permanently deleted and may not be recoverable.

Accounts Suspended or Terminated for Violations

Refunds may be refused where a service has been suspended or terminated because of:

Fraudulent activity or payment disputes.
Spam, phishing, malware, hacking, or other abusive activity.
Illegal content or conduct.
Excessive resource abuse.
A serious or repeated violation of our Terms of Service or Acceptable Use Policy.

This restriction does not remove any refund or remedy that cannot legally be excluded.

Service Interruptions

Temporary downtime, scheduled maintenance, internet-routing problems, third-party failures, customer configuration errors, or issues outside our reasonable control do not automatically qualify for a cash refund.

Where a service-level guarantee applies, eligible customers may receive account credit in accordance with the relevant Service Level Agreement.

If we permanently discontinue a paid service without providing a reasonable replacement, we may issue a proportionate refund or account credit for the unused portion of the billing period.

How to Request a Refund

To request a refund, submit a support ticket through the GPTServers client area or email us at YOUR_SUPPORT_EMAIL.

Please provide:

Your full name.
Your registered email address.
Your invoice or transaction number.
The service concerned.
The reason for your request.
Any relevant supporting information.

Submitting a refund request does not guarantee approval. We may verify account activity, service usage, third-party charges, and payment records before making a decision.

Refund Processing

Approved refunds will normally be returned through the original payment method within 7–14 business days.

The time required for the funds to appear may depend on your bank, card issuer, payment processor, or cryptocurrency provider.

Where a refund cannot be returned through the original payment method, we may offer an alternative payment method or account credit, subject to verification and applicable law.

Currency-conversion differences, bank fees, blockchain fees, and payment-processing charges imposed by third parties are outside our control and may not be refundable.

Duplicate and Failed Payments

If you are charged more than once for the same invoice, contact us with proof of the transactions. After verification, the duplicate payment will be refunded or added to your account balance according to your preference and the available payment method.

A payment shown as pending, reversed, or unsuccessful may take time to update. Please contact your bank or payment provider before making the same payment again.

Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute. We will investigate billing problems and attempt to resolve them promptly.

Fraudulent chargebacks or disputes submitted after a valid refund has already been processed may result in account suspension or termination.

Changes to This Policy

We may update this policy when our services, payment methods, or legal obligations change. Any revised policy will be published on our website with an updated effective date.

Changes will not remove rights that have already arisen under applicable law.